Returns & Exchanges
At Our Furniture Warehouse, we want you to love your new home setup; if you are not completely satisfied, we offer a straightforward return process within 14 days of delivery. Please ensure items are in their original condition and packaging to qualify for a refund or exchange.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item to begin the return authorization process.
Prepare for Collection
Carefully disassemble and repackage your furniture in its original boxes to prevent damage during transit, ensuring all hardware and manuals are included.
Schedule Pickup
Once approved, our specialized furniture couriers will contact you to coordinate a convenient date and time to collect the items from your residence.
Inspection and Refund
After our warehouse team inspects the returned goods for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing